The Order Process, Producing, Packaging, Shipping – Sara Designs NYC

THE ORDER PROCESS

Sara Designs New York

 

Producing Your Order

  • Every piece is handmade-to-order in our NYC studio! So, please allow three business days for us to handcraft your order. If you need merchandise expedited, please email our studio so we may assist you with RUSH production/shipping. If you have questions about the design or custom requests, we are happy to listen. 
  • More information is available on the Custom Sizing page.

 

Packaging

Presentation is important and if you are purchasing a gift, have no fear! All of our products come with branded logo packaging. Each watch is wrapped on a pillow and placed inside a box, with both a product and warranty card. 

    Shipping For Your Order

    • For domestic (US) shipping, we use UPS as our service provider. They are reliable and include tracking for your package which is updated online, in real time. Ground Shipping takes from 1-4 business days; East Coast is 1-2 days, while the 4-day estimate is for West Coast delivery addresses.
    • 2-day and Overnight shipping are available during checkout when you place your order.  
    • For International orders, we use DHL as our service provider. They are also reliable and include tracking for your package which is updated online, in real time. Shipping takes from 1-3 business days. It may take 4 business days for very remote areas. Feel free to reach out via email if you need an estimate for your delivery address. We do not offer expedited shipping for international as these are extremely reasonable estimates. 
    • Please keep in mind service carriers become busier during the holidays and order ahead, so you can relax leading into the holiday season.

    Refused Shipments

    If you refuse a shipment from Sara Designs, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Sara Designs. This amount will be deducted from your merchandise refund.

     

    Discounts and Sales

    Items that already have a posted discount (sale, or promotion pricing) may not be combined with any other promotion for further discount. 

     

     

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